International Shipping & Returns

International Orders

When will my goods be shipped?

All international orders placed before 2PM on a working day are dispatched on the same day.

Orders placed after are dispatched on the next working day.

 

We work Monday thru Saturday except Public Holidays

How do you ship my order?

For International deliveries, we have chosen DHL Express and FedEx to ship our products.

While our delivery partners try to service every part of the world, there are sometimes exclusions.

For any exceptional cases, we will get in touch with you while processing your order.

How can I track my order?

Once your order is shipped, you will receive an email with tracking details of your order.

You can track your order by visiting track.diabexy.com

Can I cancel my order?

Prior to your order, you may get in touch with us to cancel. You can Call/Whatsapp us on 8448952009 or Email us on orders@diabexy.com

What about returns?

All orders, once shipped, are non returnable.

In such case of damage or breakage in-transit, complaints will be accepted within 48 hours of delivery.

When will I get my order?

Transit time for domestic orders is as follows:

 

Indian Subcontinent - 1 to 3 Working Days

GCC - 2 to 4 Working Days

South East Asia - 2 to 4 Working Days

Europe/UK - 2 to 4 Working Days

North America - 2 to 4 Working Days

Australasia - 2 to 5 Working Days

Rest of the World - 3 to 6 Working Days

Where do you ship from?

All our goods are shipped directly from our facility in Gurgaon, India.

What is the procedure for receiving shipments Internationally?

All your orders are packed to include your official "Export Invoice"

Depending on the country from which you are purchasing, you may be required to pay Import Duty charges upon clearance.

Our courier providers are paid to deliver to your doorstep (after import clearance).

For any assistance, you can call our line on +918448952009 (Please select your language and then select extension 2) or email us on orders@diabexy.com