Domestic Shipping & Returns

Domestic Orders

When will my goods be shipped?

All domestic orders placed before 3PM on a working day are dispatched on the same day.

Orders placed after are dispatched on the next working day.

 

We work Monday thru Saturday except Public Holidays

How do you ship my order?

For Pan India deliveries, we have chosen ECOM Express, DTDC and Blue Dart to ship our products.

While our delivery partners try to service every part of India, there are sometimes exclusions. For any exceptional cases, we will get in touch with you while processing your order.

How can I track my order?

Once your order is shipped, you will receive an email with tracking details of your order.

You can track your order by visiting track.diabexy.com

Can I cancel my order?

Prior to your order being dispatched, you may get in touch with us to cancel. You can Call/Whatsapp us on 8448952009 or Email us on orders@diabexy.com

What about returns?

All orders, once shipped, are non returnable.

In such case of damage or breakage in-transit, complaints will be accepted within 48 hours of delivery.

When will I get my order?

Transit time for domestic orders is as follows:

 

Delhi/NCR - 1 to 2 Working Days

Metro Cities - 1 to 3 Working Days

North India - 2 to 4 Working Days

West India - 2 to 5 Working Days

South India - 2 to 6 Working Days

North East/J&K - 3 to 6 Working Days

Rest of India - 3 to 6 Working Days